Shipping policy
Effective Date: October 12, 2026
Thank you for shopping with us! We're excited to ship to our customers in the United States, Canada, Australia, and select markets in Asia and the Middle East from Japan. Please review our shipping policy below.
1. Order Processing Time
All orders are processed and shipped from our base in Japan within 1–3 business days after your order is confirmed.
We do not process or ship orders on weekends or public holidays.
During peak seasons or sale periods, processing may take a few additional days. We appreciate your understanding and patience.
If there is a significant delay in shipping your order, we will notify you directly by email.
2. Shipping Rates & Estimated Delivery Times
We offer two levels of service. Expedited Shipping is sent by Japan Post EMS, DHL, FedEx or UPS. Economy Shipping is a lower-cost airmail service sent by Japan Post, and is currently available for Canada and Australia only. Both include tracking. The carrier for each shipment is selected by us based on the size, weight and destination of your order.
Size Guide (by package weight):
・Mini: Up to 0.2 kg (Economy Shipping only)
・S (Small): Up to 0.5 kg
・M (Medium): 0.5–0.9 kg
・L (Large): 0.9 kg and over
Continental US and Washington D.C.
Service: Expedited Shipping
Carrier: Japan Post / DHL / FedEx / UPS
Shipping Rate: S: $30.00 / M: $35.00 / L: $40.00
Estimated Transit: 3–5 business days after dispatch
Canada, Australia
Service: Expedited Shipping
Carrier: Japan Post / DHL / FedEx / UPS
Shipping Rate: S: $30.00 / M: $35.00 / L: $40.00
Estimated Transit: 3–7 business days after dispatch
Canada, Australia
Service: Economy Shipping
Carrier: Japan Post
Shipping Rate: Mini: $15.00 / S: $20.00 / M: $25.00
Estimated Transit: 10–16 business days after dispatch
A lower-cost airmail option with tracking. Not available for packages over 0.9 kg.
Hong Kong, Taiwan, South Korea, Singapore, Thailand, Malaysia, Philippines, China
Service: Expedited Shipping
Carrier: Japan Post / DHL / FedEx / UPS
Shipping Rate: S: $20.00 / M: $25.00 / L: $30.00
Estimated Transit: 2–5 business days after dispatch
United Arab Emirates, Israel
Service: Expedited Shipping
Carrier: Japan Post / DHL / FedEx / UPS
Shipping Rate: S: $35.00 / M: $40.00 / L: $45.00
Estimated Transit: 3–7 business days after dispatch
Disclaimer: Transit times are estimates and begin after your order leaves us. Please add the 1–3 business days we need to prepare your order. We are not responsible for delays caused by customs processing or the carrier.
3. U.S. Customs & Duties (Included at Checkout)
Import duties and taxes for shipments to the United States are calculated and collected at checkout. The total you pay already includes these charges, so you will NOT be asked to pay any additional customs fees on delivery.
Delivered Duty Paid (DDP): We ship on a DDP basis, meaning there are no surprise fees when your package arrives.
No Action Needed on Arrival: You will not be contacted by the carrier or a customs broker to pay duties.
Customs Inspection: Delivery may occasionally be delayed by routine customs inspection, which is outside our control.
International Orders — Canada, Australia, Asia & the Middle East (DDU):
For orders shipped to Canada, Australia, and our supported markets in Asia and the Middle East, import duties and taxes are NOT included in the item price or shipping cost. Any applicable duties or taxes are the responsibility of the customer and are collected by the carrier or your local customs authority on delivery.
4. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. Please allow 24–48 hours for the tracking number to become active.
If you have any questions regarding your tracking information, please don't hesitate to contact us.
5. Address Restrictions (P.O. Boxes & Military Bases)
We ship via Japan Post, DHL, FedEx and UPS. A physical address (including street number) is required for delivery.
P.O. Boxes: We are unable to deliver to P.O. Box addresses.
Military Bases: We are unable to ship to APO/FPO/DPO addresses.
Alaska, Hawaii and U.S. Territories: We are unable to ship to Alaska, Hawaii, Puerto Rico, or U.S. territories such as Guam, American Samoa, the Northern Mariana Islands and the U.S. Virgin Islands.
Please enter your home or work address when placing your order. If a restricted address is provided, we will contact you to request an alternative address, which may result in a delay.
6. Shipping Service Areas
We ship to:
・Continental United States (48 states)
・Washington D.C.
・Canada
・Australia
・Hong Kong
・Taiwan
・South Korea
・Singapore
・Thailand
・Malaysia
・Philippines
・China
・United Arab Emirates
・Israel
We do not ship to:
・Alaska
・Hawaii
・Puerto Rico
・Guam
・American Samoa
・Federated States of Micronesia
・Marshall Islands
・Northern Mariana Islands
・Palau
・U.S. Virgin Islands
・All P.O. Box and APO/FPO/DPO military mail addresses
7. Damaged or Lost Packages
We carefully pack all shipments to ensure your order arrives safely. If your order arrives damaged or is lost in transit, please follow the steps below.
Please contact us via our contact form, ideally within 48 hours of delivery.
For damaged items: Please include clear photos of the damaged product and the shipping box (showing the label and areas of damage).
Please retain all original packaging materials until your claim is resolved.
We will handle everything on your behalf — there is no need to contact the carrier directly. We will manage the entire claims process and, once confirmed, will issue a full refund. Because every item we sell is a single, one-of-a-kind piece, we are usually unable to send an identical replacement.
8. Changes to Shipping Address
We are unable to make changes to the shipping address after purchase. Please carefully verify your shipping address before completing your order.
9. Returns
For details on returns and exchanges, please see our Refund Policy.
Please note that return shipping costs are the customer's responsibility, unless the item is defective or was damaged in transit.
10. Contact Us
If you have any questions about our shipping policy, please don't hesitate to reach out!
Contact Form
Business hours: Monday–Friday, 10:00 AM–5:00 PM (JST)
We typically respond within 1–2 business days.