Contact information
Company Information
Business Name: GROWZ
Business Type: Sole Proprietorship
Address:
Dai-2 Mori Building 401, 4-24-5 Meieki,
Nakamura-ku, Nagoya-shi, Aichi, 450-0002
Japan
Business Information
Store Name: GROWZ Camera Gear
Email: info@growzcamera.com
Licensed Secondhand Dealer Information.
GROWZ Japan is a legally registered secondhand dealer in Japan, operating GROWZ Camera Gear.
License Number: 541052106800
Issued by: Aichi Prefectural Public Safety Commission (Japan)
In accordance with Japanese law, we are authorized to buy and sell pre-owned luxury goods.
Contact Details
Contact Form
Phone: +81-90-7025-1910
Business Hours
Monday - Friday: 10:00 AM - 5:00 PM (Japan Standard Time / JST)
Saturday - Sunday: Closed
Note: JST is 14 hours ahead of Eastern Standard Time (EST) and 17 hours ahead of Pacific Standard Time (PST).
Customer Service
For product inquiries, order status, returns, or general questions, please contact us via email. We typically respond within 1-2 business days.
For urgent matters, please include 'URGENT' in your email subject line.
Shipping Information
We ship from Japan to the United States, Canada, Australia, Hong Kong, Taiwan, South Korea, Singapore, Thailand, Malaysia, the Philippines, China, the United Arab Emirates and Israel.
We are unable to ship to Alaska, Hawaii, Puerto Rico, Guam and other U.S. territories, P.O. Boxes, or military addresses (APO/FPO/DPO).
Processing time: 1-3 business days
Delivery time after dispatch: Continental US 3-5 business days (Expedited); Canada and Australia 3-7 business days (Expedited) or 10-16 business days (Economy); Asia 2-5 business days (Expedited); Middle East 3-7 business days (Expedited).
For full details, please see our Shipping Policy.
Return Address
To initiate a return, please contact us through our inquiry form before sending any items back. Once approved, we will provide you with the return address and instructions.
Please note that the address listed above is our registered office address only and cannot accept returned items. Always send returns to the address provided after approval.