Refund policy

Effective Date: November 14, 2025

1. Our Commitment to Quality and Reliability

All products sold at GROWZ Camera Gear are pre-owned cameras, lenses, and photography equipment. Every item listed in our store is authentic and sold based on the description and condition stated on the product page.

If a product is found to have a significant undisclosed defect, or does not match the description provided, we will issue a full refund including return shipping costs.

2. About Pre-Owned Items

Pre-owned cameras and equipment vary in condition. To represent each item as accurately as possible, we provide:

  • Detailed product descriptions
  • High-resolution photos
  • Notes on cosmetic wear, functional condition, and included accessories
  • Inspection results (where applicable)

Please review all product details carefully before purchasing.

3. 30-Day Return Policy

Our return policy is valid for 30 days from the date of delivery. We are unable to offer refunds after 30 days from the delivery date.

4. Return Eligibility

To be eligible for a return, items must:

  • Be in the same condition as received
  • Show no additional wear or signs of use after purchase
  • Include all original accessories (caps, charger, battery, strap, manual, box, etc.)
  • Have store-applied security tags and labels intact
  • Show no customer-caused damage, modification, or disassembly

Note: Items damaged due to improper inspection, mishandling, or unauthorized repair attempts are not eligible for return.

5. Non-Returnable and Non-Exchangeable Items

The following items are not eligible for return:

  • Items with removed or tampered security tags
  • Return requests made more than 30 days after delivery
  • Items damaged by the customer after delivery
  • Items marked as "Final Sale"
  • Items sold as "For Parts / As-Is" (where applicable)

Due to the nature of our inventory, we do not accept exchanges.

6. How to Initiate a Return

Please contact us via our contact form before sending any item back. Provide:

  • Your order number
  • Reason for return
  • Photos or video showing the current condition of the item (including any concerns)

Once your request is approved, we will send you the return address and instructions. Do not send items back without prior approval.

7. Shipping Fees and Charges

Customer-Preference Returns (e.g., item didn't meet expectations, change of mind)

  • Return shipping is the customer's responsibility
  • We recommend using a trackable and insured shipping service
  • We are not responsible for items lost or damaged during return transit
  • Original shipping fees are non-refundable

Store-Error Returns (e.g., undisclosed functional issue, wrong item received)

  • Please ship the item back to us via USPS from your nearest post office.
  • You will need to pay the return shipping cost upfront.
  • Once we receive and inspect the returned item, we will issue a full refund — including the item price and return shipping cost — via PayPal.
  • No restocking fee will be charged.

Restocking Fee For customer-preference returns, a 10% restocking fee or flat fee (e.g., $5 USD) may be deducted. This covers:

  • Functional re-testing
  • Cleaning and preparation
  • Relisting costs

International Returns

Customer-Preference Returns:

The customer is responsible for return shipping costs, customs duties, and taxes. These costs may be deducted from the refund.

Store-Error Returns:

Please ship the item back to us via USPS from your nearest post office and pay the return shipping cost upfront. We will refund the full item price plus return shipping costs via PayPal.

8. Refund Process

After receiving and inspecting the returned item:

  • You will be notified by email of approval or rejection
  • If approved, the refund (minus any applicable fees) will be processed within 5–7 business days
  • Your bank or card issuer may take an additional 5–10 business days to reflect the refund
  • If the return is rejected (e.g., used, modified, missing accessories), the item will be returned to you at your expense

Partial Refunds A partial refund may be issued if:

  • Accessories or packaging are missing
  • The item shows wear or damage not present at the time of sale

9. Late or Missing Refunds

If more than 10 business days have passed since refund approval:

  • Check your bank or credit card statement
  • Contact your credit card issuer
  • Contact your bank
  • If the issue remains unresolved, please reach out via our contact form

10. Contact Us

For questions about this policy, please contact us via our contact form.

Business hours: Monday–Friday, 10:00 AM–5:00 PM (JST) Most inquiries are responded to within 24–48 business hours.