Refund policy

Effective Date: October 9, 2026

1. Our Commitment

All products sold at GROWZ Camera Gear are pre-owned cameras, lenses and photography equipment, shipped from Japan. Every item is inspected and function-tested before listing, and is sold based on the description and condition stated on its product page.

If an item has a significant fault that was not disclosed, or does not match its description, we will issue a full refund — the item price, the original shipping you paid, and your return postage.

2. About Pre-Owned Items

Pre-owned cameras and equipment vary in condition. To describe each item as accurately as we can, every listing includes:

• A detailed condition report (exterior, optics, functionality)
• High-resolution photos of the actual item
• Notes on cosmetic wear and on the accessories included

Condition grades are based on our own assessment. Please review all photos and details carefully before purchasing.

3. 30-Day Return Policy

Returns are accepted within 30 days of delivery. We are unable to accept returns more than 30 days after the delivery date.

4. Return Eligibility

To be eligible for a return, the item must:

• Be in the same condition as received
• Show no additional wear or signs of use after delivery
• Include all accessories listed as included (caps, strap, case, manual, etc.)
• Show no customer-caused damage, modification or disassembly

Items damaged by mishandling, attempted repair or disassembly are not eligible for return.

5. Non-Returnable Items

• Return requests made more than 30 days after delivery
• Items damaged by the customer after delivery
• Items sold as "For Parts / As-Is"

Each item we sell is one of a kind, so we are unable to offer exchanges.

Even for items sold as "For Parts / As-Is", if there is a significant fault that was not described on the product page, Section 1 still applies.

6. How to Start a Return

Please contact us before sending anything back, and include:

• Your order number
• The reason for the return
• Photos or a short video showing the current condition of the item

Once your request is approved, we will send you the return address and instructions. Please do not send an item back before receiving our approval.

7. Return Shipping

Change-of-mind returns (the item did not meet your expectations)

• Return shipping is the customer's responsibility
• Please use a trackable service. We cannot take responsibility for items lost or damaged in return transit
• Original shipping charges are not refunded
• Any customs duties or import taxes you have already paid cannot be refunded by us

Our error (undisclosed fault, the wrong item was sent, or the item was damaged in transit)

• Please contact us first at info@growzcamera.com
• Send the item back using any trackable postal or courier service available in your country
• Pay the return postage at the counter and send us a photo of the receipt. We will reimburse it in full
• You will receive a full refund: the item price, the original shipping you paid, and the return postage you paid. Any duties or import taxes collected at checkout are also refunded.

8. Refunds

After we receive and inspect the returned item:

• We will email you to confirm whether the return is approved
• Approved refunds are issued to your original payment method within 5-7 business days
• Your bank or card issuer may take a further 5-10 business days to show the refund
• If a return is rejected (used, modified, or missing accessories), we will send the item back to you at your expense

A partial refund may be issued if accessories or packaging are missing, or if the item shows wear that was not present at the time of sale.

9. Late or Missing Refunds

If more than 10 business days have passed since we confirmed your refund:

• Check your bank or credit card statement
• Contact your card issuer or your bank
• If it is still unresolved, please contact us

10. Contact

For any question about this policy, please contact us at info@growzcamera.com or through our contact form.

Business hours: Monday to Friday, 10:00-17:00 (JST). We reply to most messages within 1-2 business days.